At Penelope Threads, we aim to provide a smooth and reliable shopping experience. Below are the details of our shipping policy:
1. Order Processing
We process all orders within 1-3 days. During peak seasons or promotional periods, processing times may take longer. However, we will notify you if there are any delays with your order.
2. Shipping Method
We offer delivery via trusted local courier services. Shipping is available for addresses within the serviceable areas.
3. Payment Method
Please note that we only accept Cash on Delivery (COD) as the method of payment. The full payment for your order will be due at the time of delivery.
4. Delivery Timeframe
After your order has been processed, delivery typically occurs within few days. Delivery times may vary based on your location and availability.
5. Shipping Charges
We offer free shipping on all orders within our service areas. There are no additional charges for shipping unless otherwise specified during the checkout process.
6. Delivery Issues
If there are any delivery issues such as missing or damaged items, please contact us within 1-3 days of receiving your order at [email protected]. We will assist in resolving the issue as quickly as possible.
7. Order Tracking
Once your order has been shipped, you will receive a tracking number (if available) to monitor your order’s progress.
8. Address Accuracy
Please ensure that you provide accurate shipping information at checkout. We are not responsible for delays or issues caused by incorrect or incomplete addresses.
For any questions or concerns about shipping, please reach out to us at:
[email protected]
